WinSport COVID-19 Updates »

Frequently Asked Questions - Summer Camps

Please note: The information on this page is subject to change. Please check back before you visit our campus. Thank you.
Camp Safety Booking Information, Waivers and Cancellations General Information


How are you ensuring participant safety?

We are following all rules and guidelines set by the Government of Alberta and Alberta Health officials as they pertain to camps and worker safety. See Guidance for Day Camps. Please check this link often as this information is subject to change as this situation evolves.

How is WinSport screening participants? What are the camp safety guidelines?

  • We will require all parents/guardians to check the temperatures of their children daily before coming to WinSport. You will be required to communicate your child’s temperature to staff on a daily basis. In addition, our staff will be conducting non-contact active symptom screening of each child every day at drop-off as well as ongoing health screenings during the day. Such health screening could include temperature checks and other symptom monitoring. You will be required to be honest in your answers, and you must acknowledge that you will not provide your child with any medication or take other actions to disguise, alter, lower, or diminish any symptoms.
  • We require all parents/guardians to be familiar with WinSport's Health Screening Questionnaire which is posted below. Please note this questionnaire is subject to change. 
  • We encourage you to complete the Alberta Health Services (AHS) self assessment if you or your child has any symptoms or feel unwell. See AHS self-assessment tool.
  • As part of our rapid response plan, if your child develops symptoms while at the camp, they will be isolated from other children. A parent or guardian will then be called and must be available to pick them up immediately if symptoms develop. Winsport will send a follow-up email outlining a possible return to camp scenario (see Return to Camp Policy below). If you would like more information on our detailed rapid response plan email
  • WinSport cannot guarantee that any individual attending WinSport's camps, using WinSport's facilities or participating in any activities organized by WinSport will not becoming infected with COVID-19. 
  • If your child cannot attend camp due to the results of the health screening questionnaire, the timing of when they can return will be determined by WinSport’s Return to Camp Policy

View our screening questionnaire example

What if my child or a member of my household has symptoms of illness?

  • Your child must not attend camp if they have any symptoms or exposure referred to in the health screening section of this page. Please see our cancellation policy for details.

What if my child or household member has an underlying health condition, compromised immune system or I live with an older household member?

  •  While we are still learning about COVID-19, the Government of Alberta has reported that serious illness, including death, appears to develop more often in people who are older or have pre-existing conditions or are immune compromised. You should consult your family physician prior to your child attending WinSport summer camp to determine whether or not it is appropriate for your child to attend. It is your decision whether or not it is appropriate for your child to attend and you are assuming, on behalf of your child, yourself and any member of your child's household(s), any increased risk that being exposed to or contracting COVID-19 may cause to you, your child or other members of your child's household(s) if you choose to send your child to WinSport summer camp.

What if I or a member of my household recently travelled outside of Canada, can my child still attend camp?

  • If the camp you are planning to attend falls within 14 days of you or a member of your household arriving back in Canada then no, you cannot attend camp. Anyone who has returned from outside of Canada is legally required to isolate for 14 days and monitor for symptoms, per the Government of Alberta . No member of the same household will be permitted to attend WinSport camps during this isolation period.

Will masks be required by staff or participants?

  • We will follow AHS Guidance for Day Camps with respect to when staff or participants are required to wear masks.

What size will the groups be? What about cohort groups?

  • Camps will now operate in a group with a 1:6 (or maximum 1:8) instructor to camper ratio. Each camper will remain in their group for the duration of the camp week, with the same instructor, subject to availability, and groups will be part of a larger cohort, which may include up to 50 people, Your child's cohort may share indoor space, washrooms, check-in area and may generally use outdoor space together. A child may also move from one group to another within a cohort during the week to allow for alignment of skill.
  • Physical distancing practices will occur within cohorts where possible, but cannot be guaranteed.
  • In addition to their cohort, your child may be exposed to other WinSport Team Members who are required to provide support to your child or the cohort, including in the event of an injury or emergency.


What waivers am I required to sign?

  • Release of Liability, Waiver of Claims, Assumption of Risks and Indemnity Agreements
    • You will be required to complete and sign at least two of WinSport’s Release of Liability, Waiver of Claims, Assumption of Risks and Indemnity Agreements (“Waivers”) prior to the first day of camp. These will include a Mountain Bike Waiver and COVID-19 Waiver. All Waivers and related documents must be completed electronically through CampFax prior to arrival. In the event such Waivers are not completed in WinSport’s standard form, your child shall not be permitted to participate in camp. The Waivers will be provided for your review prior to the start of camp.
Will you share my personal information with AHS?
  • You will be required to complete a consent form allowing WinSport to disclose to AHS your personal information to assist with contact tracing if a potential COVID-19 exposure occurs onsite, if requested by AHS.
Summer Camp Mountain Bike Waiver Summer Camp COVID-19 Waiver

What is the summer camp cancellation policy?

  • Previously scheduled summer camps were cancelled on June 1, 2020. To receive a refund or account credit, please contact Guest Services at .
  • Cancellations made more than 7 days prior to the new camp offering start date will be refunded less a $20 processing fee. Cancellations made between 7 days and 24 hours prior to the camp start date will be credited to the purchaser’s WinSport account.
  • If your child becomes ill within 24 hours of the camp start date or during the week of camp with any of the following symptoms they are required to stay home from camp. There will be no credits or refunds offered in this situation.
  • If WinSport is required to cancel camps due to any Covid-19 related instances you will receive a pro-rated credit.
  •  There are no refunds for missed classes during a camp.
  • Credits issued to the purchaser’s WinSport account are valid for one calendar year. If you have any additional questions, please email our Guest Services team at

Why is the camp I previously registered for now cancelled?

  • The health, safety and well being of WinSport Team Members, guests and the community remain top priorities for WinSport. WinSport is following all Government of Alberta and Alberta Health Services guidelines and orders, and as such, we have made modifications to our camps. Due to these large modifications to our programming, we made the decision to cancel all camps and re-launch registration for the 2020 Mountain Bike season.

I was already registered for a 2020 camp (that is now cancelled). Can I transfer into one of the new camps? 

  • Yes, as long as our camps have capacity. You should have received an email from WinSport in late May that offered you priority registration for the new mountain bike camps this year based on the type of camp your child was previously registered in.

Are there going to be wait lists for camps? How will that work?

  • There will be a wait list option, however with limited capacity in our camps we cannot guarantee a space will become available. We do have other weeks and program offerings to take advantage of.
  • Please Note: Any camp connected to a confirmed or probable case of COVID-19 will be required to close for a minimum of 72 hours to allow contact tracing, and then adhere to recommendations from Alberta Health. If WinSport is required to close we will be offering pro-rated credits to all customers.

What camps will be running?

  • Only mountain bike camps for participants ages 6-8 and 9-11 (Levels 2,3,4) as well as our Enduro Camp for participants ages 10-16. We are currently reviewing our other offerings, stay tuned for updates.

Why are camps more expensive this year?

  • Our camps are running at a slightly increased cost due to our lower capacities and an increase in resources being put towards implementing and upholding rigorous safety and sanitation measures during the current situation.

What if my child just turned 12? Or what if my child turns 6 during the summer?

  • We cannot make any exceptions for campers outside of the ages of 6-11 due to our limited offerings. We can only accept children who are the current age for the camp they are looking to register in.

What level should my child be in?

  • If you are unsure between two levels, we always recommend signing your child up in the lower level to ensure that they can get the most out of their progression by working in a safe and confidence inspiring environment.



What is the daily itinerary for my child’s camp?

  • From here the groups will focus on skill development and exploring the trails in the Paskapoo area and the new Mountain Bike Skills Centre. The day will be spent on bikes developing and refining skills with needed mileage between as well as skill driven games to challenge the group. During the day there are not a lot of differences in what we will do compared to a regular mountain bike lesson.

Will rentals be available?

  • No. To ensure safety of staff and participants and limit the spread of COVID-19 we will not be offering any equipment rentals or bike maintenance, repairs or services during the 2020 Mountain Bike Season. Your child must bring their own bike.

Can I purchase lunch for my child attending camp?

  • There is no lunch program available this summer. All participants must bring their own bagged lunch. We will aim to eat lunch outside everyday and therefore there will not be any access to fridges or microwaves. Each individual group (cohort) will eat their lunch separated from other groups to ensure there is always physical distancing between participants.

Will there be before or after care available this year?

  • There will not be any before or after care available this year. Camp will run from 9am – 4pm with a 30 minute window on either side for drop-off and pick-up.

What happens if it is raining outside?

  • We do our best to run camps rain or shine. We believe that riding in the rain builds resilience and that children can benefit from riding in different and more challenging conditions such as rain or mud. To ensure our participants and staff are safe, we have access to 20 indoor spaces where groups can remain isolated from one another and students are able to safely social distance during indoor activities. In the event of extreme inclement weather where we are required to cancel our Mountain Bike Camps we will offer a pro-rated WinSport credit. Credits issued will be kept on the purchaser’s WinSport account for one calendar year to be used towards future purchases. If you have any additional questions, please email our Guest Services team at

Do we receive free hill road passes with the camp?

  • At this time, the hill road access gate will be open from 7:45am – 9:00am and 3:45pm – 5:00pm to allow for pick-up and drop-off utilizing the west road. The gate will remain in the down position but "roll up" access is enabled as you approach. Evening camps can request a hill road pass at check-in on the first day of camp.