Frequently Asked Questions

Frequently asked questions about WinSport's Lessons & Programs. Be sure to visit your section before your lesson to stay informed.

Program Information

Ski & Snowboard

Will lessons be cancelled if it's too cold?

Lessons may be cancelled in cases of extreme cold. Decisions on cancelling programs, closing the hill, or altering operating hours due to cold weather will be made by noon the previous day, and may be based upon, but not limited to, forecasted temperature, windchills, and forecasted weather trends. All participants are encouraged to check the hill report for lesson updates and operating hours. 

In the event WinSport cancels lessons due to weather, we will reach out to you via email as soon as we know. We will place a credit on your WinSport account which can be used towards programming within one year.

How will check-in and check-out occur this year?

We recommend having only one family member drop-off and pick up participants to limit exposure and have the same family member do this every day of the program if possible. We understand if an additional sibling needs to come with you during the check-in and check-out process.

A face covering and social distancing will be required during check-in and check-out.

What level should I register for?

We always recommend starting the lesson participant at a lower level to ensure that they can get the most out of their progression by working in a safe and inspiring environment. Skill assessments will take place to ensure lesson participants are placed in the appropriate group, resulting in the right level of challenge and support. To find the right level, check out our Levels Guide

Can I use my account credit online?

Unfortunately, account credits cannot be redeemed during online purchases. Please call Guest Services if you would like to apply your credit towards lesson/pass purchases at 403-247-5452 ext. 4.

SKATE AND HOCKEY

Are waivers required to participate in WinSport ice programs?

Yes. Please use the same e-mail address you used to book your lessons to sign in to complete your waiver.

Participation in WinSport’s Ice Programs, Camps, and Lessons (the “Program”) is subject to completion of WinSport’s Release of Liability, Waiver of Claims, Assumption of Risks and Indemnity Agreements (the “Waivers”) by the participant or their parent/legal guardian prior to the first day of the Program. If the Waivers are not completed, participation will not be permitted and a refund will be provided. The Waivers can be viewed and completed here.

Do I have to be a hockey player to enroll in a Power Skating program?

No, we also welcome ringette players into our Power Skating programs.

Do I need full equipment for these programs?

Yes, all our hockey and power skating  programs require full equipment. Please see each program page for a full list of required equipment. 

Are equipment rentals available for hockey and power skating?

No. We require all participants bring their own equipment. 

Is overnight storage available for hockey/ringette equipment?

No. We ask all participants to take their equipment home at the end of each day.

Can I request participants be in the same group?

In order to ensure participants are registered in the same group, they must arrive together and come early for check-in on the first day. Remind the instructor at the check-in desk when you want to be placed in the same group. Please note this only applies to children in the same camp or program.

What is the cancellation policy?