Frequently Asked Questions

Frequently asked questions about WinSport's Lessons & Programs. Be sure to visit your section before your lesson to stay informed.

COVID Information

How are you ensuring participant safety?

Distancing

  • Maintaining distancing will be encouraged but not required while outdoors

Prescreening

  • Please review the prescreening questionnaire here and ensure your child is arriving to camps in good health. 

Masking

  • Masks are not required outdoors or indoors. We encourage all families to evaluate their own comfort and preference regarding mask usage. If you prefer your child wear a mask please let us know and we will support. 
What if the lesson participant or a member of their household has symptoms of illness?

We encourage them to complete the Alberta Health Services (AHS) self-assessment if the participant or a member of their household has any symptoms or feel unwell and follow guidelines provided for self-isolation and testing. See AHS self-assessment tool.

A participant cannot attend if they are ill.

If the lesson participant is required to miss a lesson, please see our cancellation policy below for further details.

What if the lesson participant or household member has an underlying health condition or compromised immune system?

The Government of Alberta has reported that serious illness, including death, appears to develop more often in people who are older or have pre-existing conditions, or are immune-compromised. You should consult your family physician before the lesson participant attending a WinSport Snow School Program to determine whether it is appropriate for them to attend. 

What if the lesson participant recently travelled outside of Canada, can they still attend the lesson?

If the program you are planning to attend falls within 14 days of you arriving back in Canada then no, you cannot attend the lesson. Anyone who has returned from outside of Canada is legally required to quarantine for 14 days and monitor for symptoms, per the Government of Alberta.

What if the lesson participant misses a lesson due to symptoms or illness or other screening questions?

Please see ourl Refund/Cancellation policy below.

Will face coverings be required by staff or participants?

Participants do not require coverings. Staff are required to wear face coverings when indoors.

Will you share my personal information with AHS?

You will be required to complete a consent form allowing WinSport to disclose to AHS your personal information to assist with contact tracing if a potential COVID-19 exposure occurs onsite and if requested by AHS.

What is the refund/cancellation policy?

Cancellations made more than seven days before the new lesson start date will be refunded less a $20 processing fee.  Cancellations made between seven days and 72 hours before the lesson start date will be credited to the purchaser’s WinSport account. Cancellations made less than 72 hours prior to the lesson start date will receive no credit or refund.   

If  WinSport is required to cancel lessons due to any COVID-19 related instances you will receive a pro-rated credit.  There are no refunds for missed classes during a program.  Credits issued to the purchaser’s WinSport account are valid for one calendar year from the date of issue. 

Please note: Our programs are offered based on existing and evolving COVID-19 guidelines. We will adjust our operations as required to ensure a safe experience for our program participants and Team Members.

What if the lesson participant recently travelled outside of Canada, can they still attend the lesson?

If the program you are planning to attend falls within 14 days of you arriving back in Canada then no, you cannot attend the lesson. Anyone who has returned from outside of Canada is legally required to quarantine for 14 days and monitor for symptoms, per the Government of Alberta.

Program Information

Ski & Snowboard

Who is allowed on snow this year?

To manage hill capacity for the safety of our staff and all participants, access to snow will be restricted this season. Only those with a valid ticket/pass and actively engaged in an activity with appropriate equipment will be permitted on snow.

Foot passes will not be available, and spectators (including those wishing to view lessons and/or walk alongside others on the hill) will not be permitted.

Will lessons be cancelled if it's too cold?

Lessons may be cancelled in cases of extreme cold. Decisions on cancelling programs, closing the hill, or altering operating hours due to cold weather will be made by noon the previous day, and may be based upon, but not limited to, forecasted temperature, windchills, and forecasted weather trends. All participants are encouraged to check the hill report for lesson updates and operating hours. 

In the event WinSport cancels lessons due to weather, we will reach out to you via email as soon as we know. We will place a credit on your WinSport account which can be used towards programming within one year.

How will check-in and check-out occur this year?

We recommend having only one family member drop-off and pick up participants to limit exposure and have the same family member do this every day of the program if possible. We understand if an additional sibling needs to come with you during the check-in and check-out process.

A face covering and social distancing will be required during check-in and check-out.

What level should I register for?

We always recommend starting the lesson participant at a lower level to ensure that they can get the most out of their progression by working in a safe and inspiring environment. Skill assessments will take place to ensure lesson participants are placed in the appropriate group, resulting in the right level of challenge and support. To find the right level, check out our Levels Guide

Are rentals available?

Rental equipment is no longer available from WinSport.  If you require equipment for your lesson you must bring your own. The Rental Shop will close on January 4, 2021 until further notice.

Why can't I use my account credit online?

Unfortunately, account credits cannot be redeemed during online purchases. Please call Guest Services if you would like to apply your credit towards lesson/pass purchases at 403-247-5452 ext. 4.

Do I get a lift ticket with my program registration?

All Snow School participants will receive a 4-hour lift ticket with the program. Lift tickets and applicable rentals booked for the lesson will be valid to a maximum time of 4 hours. Any Academy club participants will be required to purchase a season pass.

Summer Camps

Are waivers required to participate in a WinSport summer camp?

Yes. Participation in WinSport’s summer camps (the “Program”) is subject to completion of WinSport’s Release of Liability, Waiver of Claims, Assumption of Risks and Indemnity Agreements (the “Waivers”) by the participant or their parent/legal guardian prior to the first day of the Program. If the Waivers are not completed, participation will not be permitted and a refund will be provided. The Waivers can be viewed and completed here: Mountain bike waivers; Outdoor Adventure waivers.

Will my child be required to wear a mask during camp at all times?

Participants do not require coverings. Staff are required to wear face coverings when indoors.

Will there be a lunch option this year?

At this time, we are unable to offer lunch add-ons with camps. Please make sure your child comes prepared with a nut-free lunch, and snacks available throughout the day. 

Is there before and after care offered this year?

Before and after camp care is not being offered in Summer 2021. 

Can I request participants be in the same group?

 In order to ensure participants are registered in the same group, they must arrive together and come early for check-in on the first day. Remind the instructor at the check-in desk when you want to be placed in the same group. Please note this only applies to children in the same camp or program.

What if my child is outdide the camps' ages?

We can only accept children who are the current age for the program they are looking for register for, or turning that age within a month of the program. Due to limited offerings, we cannot make any further age exceptions. 

My child is under 6 and is in level 1, what should I do?

A private mountain bike lesson provides personalized instruction and is the best way for young bikers to register in a lesson this year. We currently do not offer level 1 programming. We are unable to allow children under 6 into groups aged 6-8.

Can I register for two half day Into the Wild Camps?

You can register for two half day camps for ages 4-5 to make a full day of camp, however, your child must be picked up and dropped off for each camp. These camps are designed as half days as we do not have the resources to provide care over the lunch period. 

Will rentals be available?

No. To ensure safety of participants and Team Members and limit the spread of Covid-19 we will not be offering any equipment rentals or bike maintenance or repairs services during the 2021 Mountain Bike Season. You must bring your own equipment for all camps and programs.

Can bikes be left overnight if locked up?

No. We ask all participants take their bikes home at the end of each day.  

What is the cancellation policy?

See our Refund Policy.

ICE CAMPS

Are waivers required to participate in a WinSport ice camp?

Yes. Please use the same e-mail address you used to book your lessons to sign in to complete your waiver.

Participation in WinSport’s Ice Programs, Camps, and Lessons (the “Program”) is subject to completion of WinSport’s Release of Liability, Waiver of Claims, Assumption of Risks and Indemnity Agreements (the “Waivers”) by the participant or their parent/legal guardian prior to the first day of the Program. If the Waivers are not completed, participation will not be permitted and a refund will be provided. The Waivers can be viewed and completed here.

Will there be full day hockey or ringette camps this year?

At this time, there are no full day hockey camps planned.  We have half day and one-hour options available.

For that reason, lunch is not offered for camps this year. For half day camps, please make sure your child comes prepared with a nut-free snacks.

Will there be a learn to skate camp this year?

At this time there are no learn to skate camps planned.  We will be offering fall and winter learn to skate programs during the upcoming months. Check our website for updates later this summer. 

Will you be offering more ice camps and programs soon?

Yes, we will be opening registration for fall and winter skating, hockey, and power skating programs and camps during the upcoming months, so keep checking the website for more information.

Will my child be required to wear a mask during camp?

WinSport will follow AHS guidelines and will have more information when it becomes available for summer programs. This information will be communicated before camps start and will be posted on our Know Before You Go

Do I need full equipment for hockey and ringette camps?

Yes, all our hockey and ringette programs require full equipment.  Please see our Know Before You Go for a full list of equipment required for different camps.

Are equipment rentals available for hockey and ringette?

No. To ensure safety of participants and Team Members and limit the spread of COVID-19, we will not be offering any equipment rentals. You must bring your own equipment for all camps and programs.

Is overnight storage available for hockey and ringette equipment?

No. We ask all participants to take their hockey and ringette bags home at the end of each day.

Can I request participants be in the same group?

In order to ensure participants are registered in the same group, they must arrive together and come early for check-in on the first day. Remind the instructor at the check-in desk when you want to be placed in the same group. Please note this only applies to children in the same camp or program.

What is the cancellation policy?

See our Refund Policy.