Frequently Asked Questions

Frequently asked questions about WinSport's Lessons & Programs. Be sure to visit your section before your lesson to stay informed.

COVID Information

How are you ensuring participant safety?

We are following guidelines set by the Government of Alberta and Alberta Health Services.

How is WinSport screening participants? What are the safety guidelines?

All lesson participants (or parent/guardian) will be required to complete a daily health screening assessment before attending a WinSport Program.

Participants will not be permitted to attend if they are ill or answer “yes” to any screening question.

As part of our rapid response plan, if the participant develops symptoms while in lessons, they will be isolated from other participants. If need be, a parent or guardian must be available to pick them up immediately. WinSport will send a follow-up email outlining a possible return to the lesson scenario.

WinSport cannot guarantee that any individual attending lessons, using WinSport's facilities, or participating in activities organized by WinSport will not become infected with COVID-19. 

If the lesson participant cannot attend their lessons due to the results of the health screening questionnaire, the timing of when they can return will be determined by WinSport’s Return to Sport Policy.

What if the lesson participant or a member of their household has symptoms of illness?

We encourage them to complete the Alberta Health Services (AHS) self-assessment if the participant or a member of their household has any symptoms or feel unwell and follow guidelines provided for self-isolation and testing. See AHS self-assessment tool.

A participant cannot attend if they are ill.

If the lesson participant is required to miss a lesson, please see our cancellation policy below for further details.

What if the lesson participant or household member has an underlying health condition or compromised immune system?

The Government of Alberta has reported that serious illness, including death, appears to develop more often in people who are older or have pre-existing conditions, or are immune-compromised. You should consult your family physician before the lesson participant attending a WinSport Snow School Program to determine whether it is appropriate for them to attend. 

What if the lesson participant recently travelled outside of Canada, can they still attend the lesson?

If the program you are planning to attend falls within 14 days of you arriving back in Canada then no, you cannot attend the lesson. Anyone who has returned from outside of Canada is legally required to quarantine for 14 days and monitor for symptoms, per the Government of Alberta.

What if the lesson participant misses a lesson due to symptoms or illness or other screening questions?

Please see ourl Refund/Cancellation policy below.

Will face coverings be required by staff or participants?

Yes, while onsite all individuals will be required to wear a face covering. This includes in the parking lot, during the check-in and check-out process, during your lesson, and while inside any building. A face covering means a mask or other face-covering that fully covers the nose, mouth, and chin.

All face coverings must be at least 3 layers of fabric. A face covering may include a winter face/neck covering (such as a Buff) as long as it has two layers of fabric covering your nose and mouth.

It is important that all masks fit well and do not require constant adjustment throughout the lesson or during your time at WinSport. The participant’s nose must be covered by the face-covering at all times. Please test your face covering prior to attending your lesson to ensure it will remain in place. 

Will you share my personal information with AHS?

You will be required to complete a consent form allowing WinSport to disclose to AHS your personal information to assist with contact tracing if a potential COVID-19 exposure occurs onsite and if requested by AHS.

What is the refund/cancellation policy?

Cancellations made more than seven days before the new lesson start date will be refunded less a $20 processing fee.  Cancellations made between seven days and 72 hours before the lesson start date will be credited to the purchaser’s WinSport account. Cancellations made less than 72 hours prior to the lesson start date will receive no credit or refund.   

If  WinSport is required to cancel lessons due to any COVID-19 related instances you will receive a pro-rated credit.  There are no refunds for missed classes during a program.  Credits issued to the purchaser’s WinSport account are valid for one calendar year from the date of issue. 

Please note: Our programs are offered based on existing and evolving COVID-19 guidelines. We will adjust our operations as required to ensure a safe experience for our program participants and Team Members.

What if the lesson participant recently travelled outside of Canada, can they still attend the lesson?

If the program you are planning to attend falls within 14 days of you arriving back in Canada then no, you cannot attend the lesson. Anyone who has returned from outside of Canada is legally required to quarantine for 14 days and monitor for symptoms, per the Government of Alberta.

Program Information

Ski & Snowboard

Who is allowed on snow this year?

To manage hill capacity for the safety of our staff and all participants, access to snow will be restricted this season. Only those with a valid ticket/pass and actively engaged in an activity with appropriate equipment will be permitted on snow.

Foot passes will not be available, and spectators (including those wishing to view lessons and/or walk alongside others on the hill) will not be permitted.

Will lessons be cancelled if it's too cold?

Lessons may be cancelled in cases of extreme cold. Decisions on cancelling programs, closing the hill, or altering operating hours due to cold weather will be made by noon the previous day, and may be based upon, but not limited to, forecasted temperature, windchills, and forecasted weather trends. All participants are encouraged to check the hill report for lesson updates and operating hours. 

In the event WinSport cancels lessons due to weather, we will reach out to you via email as soon as we know. We will place a credit on your WinSport account which can be used towards programming within one year.

How will check-in and check-out occur this year?

We recommend having only one family member drop-off and pick up participants to limit exposure and have the same family member do this every day of the program if possible. We understand if an additional sibling needs to come with you during the check-in and check-out process.

A face covering and social distancing will be required during check-in and check-out.

What level should I register for?

We always recommend starting the lesson participant at a lower level to ensure that they can get the most out of their progression by working in a safe and inspiring environment. Skill assessments will take place to ensure lesson participants are placed in the appropriate group, resulting in the right level of challenge and support. To find the right level, check out our Levels Guide

Are rentals available?

Rental equipment is no longer available from WinSport.  If you require equipment for your lesson you must bring your own. The Rental Shop will close on January 4, 2021 until further notice.

Why can't I use my account credit online?

Unfortunately, account credits cannot be redeemed during online purchases. Please call Guest Services if you would like to apply your credit towards lesson/pass purchases at 403-247-5452 ext. 4.

Do I get a lift ticket with my program registration?

All Snow School participants will receive a 4-hour lift ticket with the program. Lift tickets and applicable rentals booked for the lesson will be valid to a maximum time of 4 hours. Any Academy club participants will be required to purchase a season pass.

Program Information

Spring Mountain Bike

Why have I not received email communication from WinSport after booking my lesson?

Please ensure your email settings allow communication from WinSport, your email address is up-to-date in our system by calling Guest Services, and that you are subscribed to receive communication from us. We send frequent email updates as lesson start dates approach. 

Can I request a specific instructor for my private lesson?

For Spring 2021 we unfortunately cannot guarantee any private requests for specific instructors.

Is the lift running? 

The lift will not be running for our Spring Programs. Without the lift access we still have tons of terrain to challenge and develop your skills like the Paskapoo Slopes, Husky Gardens, Mountain Bike Skills Centre and much more. 

Please note, the chairlift will be open starting in July for Summer Camps. 

Will rentals be available?  

No. To ensure safety of participants and Team Members and limit the spread of Covid-19 we will not be offering any equipment rentals or bike maintenance or repairs services during the 2021 Spring Mountain Bike Season. You must bring your own equipment for the program.

Are waivers required to participate in a WinSport mountain bike program?

Yes. Participation in WinSport’s Mountain Bike programs and camps (the “Program”) is subject to completion of WinSport’s Release of Liability, Waiver of Claims, Assumption of Risks and Indemnity Agreements (the “Waivers”) by the participant or their parent/legal guardian prior to the first day of the Program. If the Waivers are not completed, participation will not be permitted and a refund will be provided. The Waivers can be viewed and completed here.

What if my child is outside the camps' ages?

We can only accept children who are the current age for the program they are looking for register for, or turning that age within a month of the program. Due to limited offerings, we cannot make any further age exceptions. 

I want to book into a level 1 program, what should I do?

We do not have group lessons for level 1 this season. For this reason, a private lesson is the best option for specialized programming.  

My preschool-aged child is in a private lesson and in level 1. Do I need to participate in the lesson as well?

No, in-lesson participation from a parent/guardian is not necessary. We just ask that you are accessible via phone, or near WinSport during the lesson.

Will face coverings (masks) be required?

Masks will be required on site at all times except when participants are on bikes. Face coverings must be made of at least 3 layers of fabric

Can bikes be left overnight if locked up?  

No. We ask all participants take their bikes home at the end of each day.  

Do we receive free hill road passes with the camp?  

Yes, if you require a road access pass you will be provided with a pass valid for the dates of your program. Please pick this up at the check in desk on the first day of your program.

Summer Camps

Are waivers required to participate in a WinSport summer camp?

Yes. Participation in WinSport’s summer camps (the “Program”) is subject to completion of WinSport’s Release of Liability, Waiver of Claims, Assumption of Risks and Indemnity Agreements (the “Waivers”) by the participant or their parent/legal guardian prior to the first day of the Program. If the Waivers are not completed, participation will not be permitted and a refund will be provided. The Waivers can be viewed and completed here: Mountain bike waivers; Outdoor Adventure waivers.

Will my kid be required to wear a mask during camp at all times?

WinSport will follow AHS guidelines and will have more information when it becomes available for summer programs. This information will be communicated before camps start and will be posted on our Know Before You Go

Will there be a lunch option this year?

At this time, we are unable to offer lunch add-ons with camps. Please make sure your child comes prepared with a nut-free lunch, and snacks available throughout the day. 

Is there before and after care offered this year?

Before and after camp care is not being offered in Summer 2021. 

Can I request participants be in the same group?

 In order to ensure participants are registered in the same group, they must arrive together and come early for check-in on the first day. Remind the instructor at the check-in desk when you want to be placed in the same group. Please note this only applies to children in the same camp or program.

What if my child is outdide the camps' ages?

We can only accept children who are the current age for the program they are looking for register for, or turning that age within a month of the program. Due to limited offerings, we cannot make any further age exceptions. 

My child is under 6 and is in level 1, what should I do?

A private mountain bike lesson provides personalized instruction and is the best way for young bikers to register in a lesson this year. We currently do not offer level 1 programming. We are unable to allow children under 6 into groups aged 6-8.

Can I register for two half day Into the Wild Camps?

You can register for two half day camps for ages 4-5 to make a full day of camp, however, your child must be picked up and dropped off for each camp. These camps are designed as half days as we do not have the resources to provide care over the lunch period. 

Will rentals be available?

No. To ensure safety of participants and Team Members and limit the spread of Covid-19 we will not be offering any equipment rentals or bike maintenance or repairs services during the 2021 Mountain Bike Season. You must bring your own equipment for all camps and programs.

Can bikes be left overnight if locked up?

No. We ask all participants take their bikes home at the end of each day.