Refund Policy
Summer 2026 Refund Policy
WinSport recognizes that situations change. Here are our current refund considerations.
Season Pass Refund Policy - Medical and Employment Transfer Considerations
Refunds will only be considered due to medical conditions or a transfer of employment. The amount is based on the prorated scale below and is subject to a $20 plus GST processing fee.
We assess for the following:
- medical conditions, supported by a doctor's certificate or
- a transfer of employment, supported by a letter from your employer.
Refunds are based on the purchase price of the pass.
Refunds for family passes cover all members of the pass; no refunds will be given for individual family members.
Date of Claim and refund applied
Prior to opening day: 100%
Opening day - July 10: 75%
July 11 - July 28: 50%
July 29 - August 14: 25%
After August 14 - Closing Day: 0%
Forgotten, Lost or Stolen Passes
Please contact Guest Relations if you have forgotten or lost your pass or if you had your pass stolen.
A replacement fee of $5 will apply.
Summer Hill Tickets
At WinSport, the safety of our guests is our top priority. In the event of a weather-related closure of the Bike Park, we offer the following refund or credit policy based on the remaining time from when your pass was first scanned.
Credit Policy - Based on Time Remaining in Operating Hours
| Time Remaining in Operating Hours* | Credit Issued |
|---|---|
| More than 4 hours remaining | 50% credit |
| Between 2-4 hours remaining | 25% credit |
| Less than 2 hours remaining | No credit issued |
*Time remaining is calculated from the moment the weather-related closure is announced relative to when your ticket was first used.
Please Note the Following:
- Credits are issued to the customer profile and can be redeemed for future purchases of WinSport products.
- This policy applies only to same-day, weather-related closures initiated by WinSport staff (e.g. lightning, heavy rain, unsafe trail conditions).
- Credits will not be issued for:
- Voluntary early departure.
- Inclement weather that does not lead to a full closure.
- Missed reservation or unused passes.
- Credit requests must be submitted on the day of the closure at Guest Services or by emailing info@winsport.ca with proof of purchase.
- Credit requests will only be applied to full-day ticket users and are not applicable for the following pass types:
- Season passes
- Last 2 Hours tickets
