Refund Policy

Summer 2022 Refund Policy

WinSport recognizes that situations change. Here are our current refund considerations. 


Season Pass Refund Policy - Medical and Employment Transfer Considerations

Refunds will only be considered due to medical conditions or a transfer of employment. The amount is based on the prorated scale below and is subject to a $20 plus GST processing fee.

We assess for the following:

  • medical conditions, supported by a doctor's certificate or 
  • a transfer of employment, supported by a letter from your employer.  

Refunds are based on the purchase price of the pass. 

Refunds for family passes cover all members of the pass; no refunds will be given for individual family members. 

Refund amounts will be based on the following criteria: 

Date of Claim* 

Refund applied 

Prior to opening day 


Opening day - July 4th


July 4th - July 27th 


July 27th - August 15th 


After August 15th - Closing Day 


* All pass types apply 


Forgotten, Lost or Stolen Passes 

Please contact Guest Services if you have forgotten or lost your pass or if you had your pass stolen. 

A replacement fee of $5 will apply. 


Hill Tickets

There are NO refunds on ticket purchases. 

We issue snow/rainchecks when conditions are poor within 30 minutes from the time of sale. If our chairlifts or magic carpets close for more than 30 minutes, a snow/raincheck applies will apply to the activity ticket. 

Refunds or exchanges do not apply on a snow/raincheck. 

Please note: hill tickets and cards expire at the end of the summer season. They are not valid the following summer season. 

Social Feed Item
Social Feed Item
Social Feed Item
Social Feed Item
Social Feed Item