Refund Policy

2021 Summer Season


WinSport recognizes that situations change. Here are our current refund considerations.

 

Summer Hill Season Pass COVID-19 Consideration

If we need to close this Summer season due to COVID-19, we will provide you with a customer credit on your WinSport account. This credit amount will be determined based on the original payment amount and the number of hill visits up until August 31st, 2021. You will receive information on closures via email as soon as possible.

The credit value applies as follows:

Summer pass price – Daily ticket cost x Number of visits = credit value

We will assess credits at the end of the Summer Season (August 2021) and grant them at that time. Credits will be valid for 1 calendar year and valid towards any purchases at WinSport. All other cancellations of season passes will be subject to our refund policy as stated below.

Summer Season Pass Refund Policy

Refunds will only be considered due to medical conditions or a transfer of employment. The amount is based on the prorated scale below and is subject to a $20 + GST processing fee.

We assess for the following:

  • Medical conditions, supported by a doctor’s certificate or
  • A transfer of employment outside of Calgary, supported by a letter from your employer

Refunds issued are based on the purchase price of the pass.

Date of Claim* Refund applied
Prior to opening day 100%

(no processing fee applied)

Opening day - July 12  75% 
July 12 - July 29  50%
July 29 - August 15  25% 
After August 15 - Closing day   0% 

* All pass types apply

 

Forgotten, Lost or Stolen Passes

Please contact Guest Services if you have forgotten or lost your pass or if you had your pass stolen.
A replacement fee of $5 will apply.


Hill Tickets

There are NO refunds on ticket purchases.

We issue snow/rainchecks when conditions are poor within 30 minutes from the time of sale. If our chairlifts or magic carpets close for more than 30 minutes, a snow/raincheck applies will apply to the activity ticket.

Refunds or exchanges do not apply on a snow/raincheck.

Please note: hill tickets and cards expire at the end of the winter hill season. They are not valid the following winter season.

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