Refund Policy

Winter 2021-22 Refund Policy

WinSport recognizes that situations change. Here are our current refund considerations. 

COVID-19 Update: Season Pass Refund Policy

WinSport is implementing the Alberta Restrictions Exemption Program (REP) in accordance with the City of Calgary’s Vaccine Passport Bylaw at our ski and snowboard recreation facility. This will provide operational efficiencies with fewer restrictions and a better experience for our guests.

For those guests who have purchased winter season passes and do not wish to continue with their pass for this season, please email [email protected] by November 19 to arrange a credit or refund.


Season Pass Refund Policy - Medical and Employment Transfer Considerations

Refunds will only be considered due to medical conditions or a transfer of employment. The amount is based on the prorated scale below and is subject to a $20 plus GST processing fee.

We assess for the following:

  • medical conditions, supported by a doctor's certificate or 
  • a transfer of employment, supported by a letter from your employer.  

Refunds are based on the purchase price of the pass. 

Refunds for family passes cover all members of the pass; no refunds will be given for individual family members. 

Refund amounts will be based on the following criteria: 

Date of Claim* 

Refund applied 

Prior to opening day 


Opening day - December 20 


December 21 - January 14 


January 15 - February 28 


After March 1 - Closing Day 


* All pass types apply 


Forgotten, Lost or Stolen Passes 

Please contact Guest Services if you have forgotten or lost your pass or if you had your pass stolen. 

A replacement fee of $5 will apply. 


Hill Tickets

There are NO refunds on ticket purchases. 

We issue snow/rainchecks when conditions are poor within 30 minutes from the time of sale. If our chairlifts or magic carpets close for more than 30 minutes, a snow/raincheck applies will apply to the activity ticket. 

Refunds or exchanges do not apply on a snow/raincheck. 

Please note: hill tickets and cards expire at the end of the winter hill season. They are not valid the following winter season. 

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