Refund Policy

Summer 2022 Refund Policy

WinSport recognizes that situations change. Here are our current refund considerations. 

 

Season Pass Refund Policy - Medical and Employment Transfer Considerations

Refunds will only be considered due to medical conditions or a transfer of employment. The amount is based on the prorated scale below and is subject to a $20 plus GST processing fee.

We assess for the following:

  • medical conditions, supported by a doctor's certificate or 
  • a transfer of employment, supported by a letter from your employer.  

Refunds are based on the purchase price of the pass. 

Refunds for family passes cover all members of the pass; no refunds will be given for individual family members. 

Refund amounts will be based on the following criteria: 

Date of Claim* 

Refund applied 

Prior to opening day 

100% 

Opening day - July 4th

 75%  

July 4th - July 27th 

 50% 

July 27th - August 15th 

 25%  

After August 15th - Closing Day 

  0%  

* All pass types apply 

  

Forgotten, Lost or Stolen Passes 

Please contact Guest Services if you have forgotten or lost your pass or if you had your pass stolen. 

A replacement fee of $5 will apply. 

 

Hill Tickets

There are NO refunds on ticket purchases. 

We issue snow/rainchecks when conditions are poor within 30 minutes from the time of sale. If our chairlifts or magic carpets close for more than 30 minutes, a snow/raincheck applies will apply to the activity ticket. 

Refunds or exchanges do not apply on a snow/raincheck. 

Please note: hill tickets and cards expire at the end of the summer season. They are not valid the following summer season. 

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