Tickets & Passes Refund Policy
Summer 2026 Refund Policy
WinSport recognizes that situations change. Here are our current refund considerations.
Season Pass Refund Policy - Medical and Employment Transfer Considerations
Refunds will only be considered due to medical conditions or a transfer of employment. The amount is based on the prorated scale below and is subject to a $20 plus GST processing fee.
We assess for the following:
- medical conditions, supported by a doctor's certificate or
- a transfer of employment, supported by a letter from your employer.
Refunds are based on the purchase price of the pass.
Refunds for family passes cover all members of the pass; no refunds will be given for individual family members.
Date of Claim and refund applied
Prior to opening day: 100%
Opening day - July 10: 75%
July 11 - July 28: 50%
July 29 - August 14: 25%
After August 14 - Closing Day: 0%
Forgotten, Lost or Stolen Passes
Please contact Guest Relations if you have forgotten or lost your pass or if you had your pass stolen.
A replacement fee of $5 will apply.
Summer Hill Tickets
At WinSport, the safety of our guests is our top priority. In the event of a weather-related closure of the Bike Park, we offer the following refund or credit policy based on the remaining time from when your pass was first scanned.
Credit Policy - Based on Time Remaining in Operating Hours
Full Day Tickets
| Time Remaining in Operating Hours* | Credit Issued |
|---|---|
| More than 4 hours remaining | 50% credit |
| Between 2-4 hours remaining | 25% credit |
| Less than 2 hours remaining | No credit issued |
4 hour and last 2 hour tickets
| Time Remaining in Operating Hours* | Credit Issued |
|---|---|
| Between 2-4 hours remaining | 50% credit |
| Less than 2 hours remaining | 25% credit |
*Time remaining is calculated from the moment the weather-related closure is announced relative to when your ticket was first used.
Please Note the Following:
- Credits are issued to the customer profile and can be redeemed for future purchases of WinSport products.
- This policy applies only to same-day, weather-related closures initiated by WinSport staff (e.g. lightning, heavy rain, unsafe trail conditions).
- Credits will not be issued for:
- Voluntary early departure.
- Inclement weather that does not lead to a full closure.
- Missed reservation or unused passes.
- Credit requests must be submitted on the day of the closure at Guest Services or by emailing info@winsport.ca with proof of purchase.
- Credit requests will only be applied to day tickets and are not applicable for season passes
Winter 2026/27 Refund Policy
WinSport recognizes that situations change. Here are our current Season’s Pass refund considerations.
Season Pass Refund Policy - Medical and Employment Transfer Only:
Refunds are only available due to medical conditions or a transfer of employment. The refund amount is based on the purchase price of the Season’s Pass less an administrative processing fee, with the refund amount also taking prior pass use into account.
We require the following documentation to support the refund request:
- For medical conditions: a signed doctor’s note or medical certificate.
- For transfer of employment: a signed letter from your employer.
Refunds for family passes cover all members of the pass; no refunds will be given for individual family members.
Administrative processing fee:
- Season’s Passes with a Purchase Price less than $299.99 (GST not included) are subject to a $20 + GST administrative processing fee.
- Season’s Passes with a Purchase Price greater than $300.00 (GST not included) are subject to a $40 + GST administrative processing fee.
Refund amounts for medical and employment transfer events will be calculated as follows:
Date of Claim and Refund applied:
- Prior to opening day: 100% of Purchase Price less applicable administrative processing fee
- Opening day - March 28, 2027 (6 days or less usage): 50% of Purchase Price less applicable administrative processing fee
- Opening day - March 28, 2027 (Greater than 6 days usage): NO refund (usage market value equals Purchase Price of the Season’s Pass)
Forgotten, Lost or Stolen Passes
Please contact Guest Relations if you have forgotten or lost your pass or if you had your pass stolen.
A replacement fee of $5 will apply.
Winter Hill Tickets
If a non-purchasing passholder does not agree with WinSport's Exclusion of Liability and Assumption of Risk Notice (the "Notice"), they can return the pass to Guest Relations for a full refund prior to first use. Subject to the prior sentence there are NO refunds on ticket purchases. If we are not operational on your ticket date you will be provided a credit on your WinSport account.
