Frequently Asked Questions

 We will be using the following measures:

• Increased cleaning protocols including the use of an electrostatic disinfectant sprayer and increased sanitizing wipe dispensers for members are being implemented throughout the facility.
• Additional hand sanitization stations are being placed in all areas of the facility.
• Physical distancing measures including signage and markings will be in place.

Due to the City by-law, masks are mandatory when entering the facility. Masks must be worn whenever you are not actively engaging in physical activity. 

Members are to park beside Canada’s Sports Hall of Fame (or the lot before the Hill Road gate) and come through the main plaza entrance to the Markin MacPhail Centre to access the PTC. Please see our map for exact locations. There will be no access from the Player’s Lot entrance of the arenas.

Only one Sport Services Assistant will be behind the Front Desk at this time and is only able to assist one member at a time, including assisting with member check-ins. Please be patient and wait in the designated line up area and following physical distancing measures.

We will have limited amenities available during our initial reopening phase in accordance with AHS guidelines and recommendations. Affected services include:

• Steam rooms will be closed.
• Hairdryers and curling irons are not available. Due to health and safety concerns, members are not permitted to bring their own.

Members are encouraged to bring a pre-filled water bottle for their workout. The water fountain bottle station will be open, but members are not permitted to drink directly from the water fountains.

Floor fans and mounted fans will remain off at this time to prevent any unnecessary air movement.

Although amenities and services have been reduced in order to provide a safe training environment and to comply with government regulations, the cost of cleaning has increased.

We believe the training facility and staff will maintain a level of professionalism that will bring value to your membership fee.  

If you are not comfortable paying membership fees while amenities and services are limited, we are offering extended membership freezes. Please contact us if you would like to learn more or to take advantage of this offer by emailing [email protected]

We are closely monitoring all provincial health guidelines to ensure our facility is safe for all members. We will only reopen closed amenities/services when it is safe to do so based on these guidelines and following the recommendations of local public health officials.

We will continue to monitor our safety system, controls and update our procedures where needed; however, we will only do so once it is safe, following the guidelines and recommendations from local government and public health officials.

Members may cancel their membership by completing a Membership Cancellation Form. A Cancellation Form can be obtained by emailing [email protected]. A cancellation fee still applies to any early termination of an Annual Membership as per the Terms & Conditions of your membership agreement.