Frequently Asked Questions
Performance Training Centre (PTC)
Thank you for your interest in WinSport's Performance Training Centre. Please see the Frequently Asked Questions below.
General Info
We will be using the following measures:
- Increased cleaning protocols including the use of an electrostatic disinfectant sprayer and increased sanitizing wipe dispensers for members are being implemented throughout the facility.
- Additional hand sanitization stations are being placed in all areas of the facility.
- Physical distancing measures including signage and markings will be in place.
Your Gym Visit
Members are to park beside Canada’s Sports Hall of Fame (or the lot before the Hill Road gate) and come through the main plaza entrance to the Markin MacPhail Centre to access the PTC. Please see our map for exact locations.
Only one Sport Services Assistant will be behind the Front Desk at this time and is only able to assist one member at a time, including assisting with member check-ins. Please be patient and wait in the designated line up area and following physical distancing measures.
Memberships and Fees
Members may cancel their membership by completing a Membership Cancellation Form. A Cancellation Form can be obtained by emailing [email protected]. A cancellation fee still applies to any early termination of an Annual Membership as per the Terms & Conditions of your membership agreement.