Frequently Asked Questions

Performance Training Centre (PTC)

Thank you for your interest in WinSport's Performance Training Centre. Please see the Frequently Asked Questions below.

General Info

When will the membership card printer be working again?

Our card printer is up and running again. For those that have held on to their interim cards, please bring them to the front desk staff for them to take your photo and exchange the interim card for a membership photo card. 

*Please note: All NSS student membership photo cards require a school photo imported from the school's administration. If you have yet to receive your membership card, or your membership card does not have a school photo printed on it, please visit the front desk to have your photo card printed or exchanged.*

Are waivers required to use the facilities?

Participation at WinSport’s Performance Training Centre for use of the gym, training services, programs, lessons or camps (“Training”) is subject to completion of WinSport’s Release of Liability, Waiver of Claims, Assumption of Risks and Indemnity Agreements (the “Waivers”) by each member, participant or their parent/legal guardian prior to the first day of Training. PLEASE READ THESE WAIVERS CAREFULLY! By signing, you will waive or give up certain legal rights including the right to sue for negligence, breach of contract, or breach of the Occupiers’ Liability Act or claim compensation following an accident. In the event the Waivers are not completed, participation in Training shall not be permitted and a refund will be provided. The Waivers can be viewed and completed here. Please fill out the "Training Centers" waiver prior to your visit. This waiver is valid for one year from date of submission.

Is there an age restriction to use the gym?

WinSport's Performance Training Centre (PTC) is an adult-only facility, meaning all users MUST be 18 years of age or older.*

For minors under the age of 18 years old that wish to use the facility, we offer Athlete Development Programs which are designed for athletes aged 9-17 who are seeking a competitive edge. Our Strength & Conditioning team at the PTC will educate all athletes in areas of efficient movement patterns, work capacity, strength, explosive speed, power, and agility to achieve sustainable peak performances.

*This excludes current National Sport School (NSS) students, or athletes under the age of 18 attending school, team, or personal training.

How can I use the running track?

Running track hours are based on availability and subject to change. Use of the running track requires:

  • Facility waiver to be filled prior to visit
  • Purchase of Running Track Drop-in from the PTC Guest Services front desk
How do I inquire about Personal Training?

Request a consult for Personal Training through completing the Personal Training Request form online. Our coaching team will review the request form and match you with a coach to best suit your needs and help you achieve your goals.

You can find information on pricing and our coaches on their respective webpages.

*Please note that there is a waitlist for Personal Training. We appreciate your patience and understanding

How do I inquire about Team Training?

Request a consult for Personal Training through completing the Team Training Request form online. Our coaching team will review the request form and match you with a coach to best suit your team and help the team and the respective athletes achieve their goals.

What is the PTC be doing to reduce the risk of transmission of COVID-19?

 We will be continuing to use the following measures:

  • Electrostatic disinfectant sprayer and microfiber cloths for member use throughout the facility.
  • Hand sanitization stations are placed across the facility.
  • Masks available at the front desk for members who would like to wear one.
How can I leave feedback about the Performance Training Centre?

You can fill out our online Feedback Form to provide any feedback you would like to share with the Performance Training Centre.

Your Gym Visit

Where do I park and enter/exit the facility?

Members are to park beside Canada’s Sports Hall of Fame (or the lot before the Hill Road gate) and come through the main plaza entrance to the Markin MacPhail Centre to access the PTC. Please see our map for exact locations.

Can someone at the front desk assist me if I have questions?

A Sport Services Assistant will be behind the Front Desk at all times within our operating hours to assist you with any general or billing questions. We also have a coach on the gym floor throughout the day to answer any questions pertaining to training or equipment.

If you have questions for our PTC team outside of your visit, you can contact us via phone at 403-247-5405 or email [email protected].

What are the operating hours of the facility?

Operating hours can be found on our Hours of Operation page, or on the Performance Training Centre main page.

Memberships and Fees

Can I cancel my membership?

Members may cancel their membership by completing a Membership Cancellation Form. A Cancellation Form can also be obtained by emailing [email protected]. A cancellation fee still applies to any early termination of an Annual Membership as per the Terms & Conditions of your membership agreement.

Contact

Give us a call 403-247-5405

Send us an email [email protected]