Welcome to WinSport! We can't wait to welcome you to your ski or snowboard lesson. Here's what you need to know before you go.
Each program will begin by revisiting the level goals from the previous level on more challenging terrain. An evaluation will be done at the start of each program, we reserve the right to move the participant to the level most appropriate for their skill level. All levels may be repeated multiple times to help build a solid foundation and allow your child to develop their skills at their own pace in a safe learning environment.
Note: Weather-related cancellations
In the event of extreme weather, it may be necessary for WinSport to cancel a lesson. This decision will be based on a number of factors, including (but not limited to) temperature, wind chill, humidity, cloud cover and time of the lesson. Participants will be contacted by email in the event of a cancellation.
Before Your First Day
Complete the waiver for your (or your child’s) program. Please have this completed prior to check-in to ensure the first day is quick and easy! You will be asked to complete this before the participant may participate in any lesson. The waiver was emailed to the purchaser or completed at the time of purchase. If you are unable to locate the waiver, please contact our Guest Relations team, in advance, at 403-247-5452.
Rental Ski & Snowboard Equipment is available!
Rental Shop Expectations – Please Read Before You Arrive
During peak periods, navigating the rental shop can take up to 90 minutes. We encourage guests to plan accordingly to ensure a smooth start to their visit.
To help speed things up:
Complete both your lesson waiver and your rental waiver in advance. Having both finished before arrival significantly reduces wait time.
Guests registered in lessons will be directed to a priority line. A Guest Relations team member will guide you to this line upon arrival—please wait to be directed before joining a queue.
Thank you for your patience and preparation. These steps help us move guests through efficiently and get you on snow sooner.
Equipment & Rentals
If you are using your own equipment, please complete the following checks before arrival:
- Boots and bindings
- Try the boots on to make sure they still fit!
- Step into your bindings
- Do your ski boots clip into the bindings securely?
- Are your snowboard boots securely strapped in with no toes hanging over the edge?
- Skis and snowboards must meet our Allowable Alpine Equipment Policy for 'Downhill Skis' and 'Snowboards'. If you are unsure, check the Allowable Alpine Equipment Policy
If you are renting equipment, please allow a minimum of 30-45 minutes on weekdays and 45-60 minutes on weekends for rental pick-ups prior to your lesson. For more information on our rental equipment: Rental Shop
What to Wear
Staying warm and dry during your lesson will make a big difference in your experience. Dress in layers so you can adjust your temperature for hill conditions. Please ensure you arrive wearing the following:
- Base layers made of moisture-wicking fabric
- Wool socks
- Winter jacket
- Waterproof snow pants
- All lesson participants are required to wear an approved snow sports helmet (no hockey or bike helmets)
- Goggles
- Buff or face covering/Neck warmer
- Gloves/mittens
- Ski or snowboard boots (included in rentals)
- Skis and poles or snowboard (included in rentals)
When to Arrive 1-2-3
- Check-in 15 Minutes prior to lesson start time.
- Renting Skis or Snowboard adds additional time:
- 30-45 minutes mid-week
- 45-60 minutes weekends
- 60-75 minutes after 11am Holidays
- Parking adds up to 30 minutes during busy times.
Where to Park
To ensure a smooth process from parking to check-in, please note the following information and guidelines this winter:
- Entering Canada Olympic Park from the Trans-Canada Highway: Please be aware that construction in the area may cause delays and routes can change.
- Parking and traffic flow: Free parking is available outside the Frank King Day Lodge, located at the main entrance on Canada Olympic Road SW. Please note, parking capacity is limited, but overflow parking is available at the West Overflow Lot
Directions to West Overflow Lot
Where to Check In
Arrive dressed and ready for your lesson! Please reference the check-in location map below.
On-snow hill access is restricted to lesson participants and hill users with a valid hill ticket/pass. All guests on snow must wear appropriate ski or snowboard equipment. Foot Traffic Policy
We kindly request that guests spectate lessons from the viewing spot at the Beginner area when permitted between check-ins or inside the Day Lodge. Guests often choose to relax in the Day Lodge Food Court or the EIGHTYEIGHT Bar & Grill.
WinSport Contacts:
For general inquiries or to adjust your booking please contact our Guest Services team at info@winsport.ca
For program specific questions, or for program concerns after your program as started please contact our Ski and Snowboard School Team snowschool@winsport.ca