2025 Lessons, Camps, and Programs
Updated April 2025
|
Cancellation Timeframes |
Result of Cancellation |
|---|---|
|
Seven (7) or more days before the first program, camp, or lesson |
Rebooking of program, camp, or lesson, or else full a credit or refund. |
|
Within seven (7) days of the first program, camp, or lesson |
Rebooking of program, camp, or lesson, or else a full credit. No refunds. |
|
No-show for the program, camp, or lesson |
No rebooking of program, camp, or lesson, and no credits or refunds. |
|
Late for the program, camp, or lesson |
Attempts will be made to join the group as soon as possible. Lesson will still end at scheduled end time. |
Those looking to rebook or cancel a program, camp, or lesson are asked to contact Guest Services at 403-247-5452 or email at [email protected] as soon as possible. If you are unable to reach Guest Services by phone, please email us to ensure a record of the cancellation request. In the email, be sure to include the participant’s name and the specific program, camp, or lesson, along with the start and end dates and reason for cancellation. A Team Member will then respond in a timely manner.
- Rescheduling for a no-show or missed program, camp, or lesson is not available.
- If a participant chooses not to attend a program, camp, or lesson or is dismissed for misconduct, a credit or refund will not be provided.
- Late arrivals to a multi-day program may join the group but will not receive a credit or refund for missed time, even if rejoining the group cannot be coordinated.
- If a participant becomes ill during a program, camp, or lesson, a doctor’s note may be required, and a prorated refund will be offered based on the time missed. If the required documentation is not provided, WinSport reserves the right to make a refund decision based on the specific circumstances.
- If a lesson is cancelled by WinSport due to inclement weather, a credit will be provided to the participant’s WinSport account.
- Enrollment for all programs, camps, and lessons is on a first-come, first-served basis. Waitlist options are available once a program or camp reaches full capacity. Please contact Guest Services to join a waitlist.
- Programs, camps, and lessons are subject to cancellation due to low enrollment as determined by WinSport. In this case, participants will be notified of the cancellation via email, at least five (5) days prior to their start date. Participants can then opt for either a full credit applied to their WinSport account or a full refund.
- WinSport reserves the right to refuse enrollment or participation based on a violation of our policies and procedures; inappropriate conduct and/or failing to respect the WinSport Code of Conduct; failing to respect the rules of the program, camp, lesson, and/or facility; and/or for repeatedly failing to follow instructions of WinSport Team Members.
- Refund eligibility is based on the original purchase date.