Help us keep WinSport open 


We are working to meet evolving COVID-19 guidelines. We adjust our operations as needed to ensure a safe experience for our guests and Team Members. Please support our efforts.

This page is updated as changes due to COVID-19 occur.

  • Maintain a physical distance of six feet (two metres) from other guests and WinSport Team Members at all times, including in lift mazes.
  • In-person gatherings are not permitted anywhere at WinSport. This includes sidewalks, entrances, parking lots, and check-in areas.
  • Guests must dress for the day at their vehicle and leave all personal items locked in their vehicles. Bring only what you need to the hill. There are no lockers available for day use.
  • No bags can be left inside our facilities.
  • Face coverings are mandatory in all indoor areas and in all outdoor common areas. This includes the day lodge, lift lines, lifts, and parking lots.

No one known to have COVID-19 symptoms or a positive test in the previous 14 days will be permitted on WinSport property.

WinSport’s local, accessible family sport facilities are more important to Calgary than ever. Our team has worked hard to develop a safe reopening strategy. We are operating under the direction of Alberta Health Services and The City of Calgary. The sporting opportunities at Canada Olympic Park help thousands of Calgarians to stay healthy. Let’s play safely together.

Please review the COVID-19 Safety Protocols below before visiting and follow all signage and instructions while you are here.

Guests must follow COVID-19 protocols or access will be revoked.

Protocols

WinSport Bike Park

Capacity Limits

We are limiting capacity in all facilities to ensure enough space for physical distancing. This includes selling day passes for the mountain bike hill and skills centre online only and capping pass sales.

To reduce congestion in the bike park, no foot traffic will be allowed beyond the check-in location. The exception is Downhill Karting.  Please follow directional signage and other measures to make physical distancing easier.  

Cleaning and Sanitizing

WinSport’s cleaning protocols include regular sanitization of surfaces and equipment. Please be patient when areas are not accessible because they are being cleaned.

Hand sanitizer is provided at the entrances to buildings.

Face Coverings

Face coverings are mandatory indoors and in all outdoor common areas while on WinSport property including the lift line. A mask must be worn at all times when not on the trails. 

Please use good judgment on what constitutes an acceptable face covering. WinSport recommends a 3 layer face covering. Thin, single-layer coverings or coverings with holes for the mouth or nose do not offer COVID-19 protection. Alberta Health Services provides helpful guidance here.

Outdoors

  • Face coverings are required in lift lines and on the lifts.
  • In all areas of the Frank King Day Lodge, including the back deck, face coverings are required. They may be removed when eating or drinking.
Indoors

Face coverings are required in all public indoor spaces at WinSport, including the Frank King Day Lodge. Face coverings may be removed while eating or drinking.

Personal Items

Bring only what you need to the hill. There are no lockers available for day use. Carry small snacks and water bottles in your pockets, hip packs or hydration packs if needed.

Large backpacks and totes/bags are not allowed on the hill*. All packs must be a size that you can wear while riding.

*Any items left on the hill will be confiscated.

Self-Assessment

Please check the list of COVID-19 symptoms available on the Alberta Health Services website before coming to WinSport. If you have any symptoms, stay home and follow AHS guidance. We look forward to welcoming you back to WinSport when you have recovered.

No one known to have COVID-19 symptoms or a positive test in the previous 14 days will be permitted on WinSport property.

WinSport staff must complete a health screening before every shift.

Frank King Day Lodge Access
  • Due to the new Government of Alberta restrictions on indoor and outdoor gatherings, warming area access is limited.
  • Capacity and access will be limited to allow for social distancing. 
  • Water filling stations in the Day Lodge will be operational, but water fountains will not be operational.
  • No outside food and beverages are to be consumed within the Frank King Day Lodge.
  • Ticket kiosks will not be in operation during the 2021 summer season. 
  • Guests are asked to use contactless payment at Guest Services if in-person payment is required. Moneris machines will be cleaned after each usage.
  • Traffic flow within the Day Lodge will look different this year. Please follow the directions.
Food and Beverage

Food and drink will be available at the outdoor Snack Shack starting June 19. The Snack Shack is located at our back deck (hillside). 

Hours of Operation

Hills and Lifts

Hills

  • The operation of hill and its associated facilities, including the Frank King Day Lodge, will be guided by the rules and regulations set by the Government of Alberta and Alberta Health officials as they pertain to outdoor activity and worker safety. These may change throughout the season, as circumstances change.
  • There will be limited hill capacity.
  • There will be no spectators or access to the hill on foot this year.
  • Physical distancing of two metres will be maintained in lift lines, with each quad chair restricted to cohort groups or two singles at each end of the lift.
  • Hill hours may be modified or the hill closed due to inclement weather. These changes will be communicated on winsport.ca and via our social media channels.

Lifts

  • Face coverings are to be worn by all riders while on the lifts.
  • Cohorts are asked to lineup together and take the chair together. For those who are comfortable doing so, a ‘double-up’ line is available for two individuals to be seated on opposite ends of the chair.
  • Surfaces are cleaned daily. Nonetheless, we encourage riders to wear their gloves or mittens while riding the lifts.
Parking

Parking is available in the Frank King Day Lodge parking lot and the West Overflow Lot located west of the Markin MacPhail Centre.

We ask all guests to dress for their day in the car and use their car as a hub to store bags and other personal items.

If you are coming on transit, come ready to hit the trails. 

Protocols

Mini-Golf

Capacity limits

Sessions will be limited to specific timeslots this spring/summer to manage capacity. We will not extend tickets past the allotted booked time, and no shows will not receive compensation/refunds. 
 
To manage Mini-Golf capacity for the safety of our staff and all participants, access to the Mini-Golf course will be restricted this season. Access to the Mini-Golf Course will only be granted to those who have a booked Tee-Time and are actively engaged in the golfing activity. Spectators will not be permitted. 
 
Please maintain a two-metre physical distance from others whenever possible. WinSport has put directional signage and other adaptations in place to make physical distancing easier.  

Cleaning and sanitizing

All golfers will keep their own ball, putter, and pencil for the duration of the mini-golf session. Once the session is over, equipment will be thoroughly sanitized prior to the next session. 

Face Coverings

While onsite all individuals will be required to wear a face covering. This includes in the parking lot, walking to the Mini-Golf Hut, during the use of the Mini-Golf course, and while inside any building. A face covering means a mask or other face-covering that fully covers the nose, mouth, and chin. All face coverings must be at least 3 layers of fabric.  

Parking

Parking is available in Canada’s Sports Hall of Fame parking lot. We ask all guests to dress for their day in the car and use their car as a hub to store bags and other personal items. 

Protocols

Markin MacPhail Centre

Arenas

 

WinSport is committed to doing our part to curb the upward trend in positive COVID-19 cases across the province. As of April 30, 2021, the arenas are closed.

We look forward to when we can open safely within approved guidelines and appreciate your continued patience as we work through these unprecedented times.

-----------------------

Face coverings are required in all public indoor spaces at WinSport. Face coverings may be removed;

· When walking to and from the arena to the dressing room

· While playing on the arena and sitting on the benches or in the penalty boxes

The dressing rooms for the arenas are open, but showers are closed. You may access the dressing room 30 minutes prior to the start of your ice times and vacate 15 minutes after your ice times have ended.

Arenas and Dressing rooms will be cleaned by WinSport between users.

No spectators are permitted in the arenas.

Performance Training Centre

WinSport is committed to doing our part to curb the upward trend in positive COVID-19 cases across the province. The Performance Training Centre remains closed but we can still offer online training support services. Online Training Services including Personal Training, Team Training and Customized Training Programs now available! Please email [email protected] for more information.

Performance Training Centre

What is COVID-19?

COVID-19 is highly contagious, even without a carrier showing symptoms. Participation in any WinSport lessons, camps, or programming or use of or attendance at any WinSport facilities will increase the risk of exposure to or contracting COVID-19. Being exposed to or contracting COVID-19 has many risks, dangers, and hazards, with many of such risks, dangers, and hazards being of an unspecified or undetermined nature, and include, without limitation:

  • illness;
  • respiratory illness;
  • short and long term health complications;
  • treatment risks, dangers, hazards, or complications;
  • death;
  • loss;
  • personal injury;
  • increased risk to one’s health due to an underlying medical condition, whether known or unknown;
  • isolation or quarantine requirements;
  • transmission to others;
  • third party losses;
  • negligence of others; and
  • negligent first aid
  • COVID-19 is highly contagious and can spread to a person through many means, known and unknown, including without limitation respiratory droplets generated through a cough or sneeze; close personal contact; touching something with the virus on it and then touching your mouth, nose or eyes before washing your hands.