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Getting to WinSport
Checking In
Age, Weight, Waivers & Other Health Restrictions
Summer Bobsleigh
Zipline
Free Fall
Attire & Cancellations
What you should wear
Booking Cancellations
Weather Cancellations
FAQs
Frequently Asked Questions
Safety is our top priority. It is up to the discretion of the WinSport Team Members running each activity to determine whether each guest can safely participate. If it is deemed unsafe for an individual guest to participate, that guest will be provided with a refund.
Summer Activities - Know Before You Go

Getting to WinSport

WinSport is located at 88 Canada Olympic Road SW, Calgary, AB T3B 5R5

Parking at WinSport

Parking is free at WinSport. However, on weekends and holidays we suggest allowing for extra time since you may need to park at another lot further away.

Click here to view our campus parking map

Checking in for your activity

Click here to view our check-in map

  • To start your adventure, please check in at the Guest Services desk located in the Frank King Day Lodge.
  • The time on your confirmation is your check-in time. Please do not arrive late this may impact your ability to enjoy these activities. Due to the time sensitive nature and popularity of these activities and to ensure the safety and comfort of our guests, late arrivals may not be permitted to participate.
  • If you are running late, please call ahead to determine if we can accommodate your group at 403-247-5452 ext. 4. Bookings may be rescheduled based on availability. Late arrivals or groups that do not show are responsible for the full cost of the booking, as per WinSport’s cancellation policy.
Age, Weight, Waivers & Other Health Restrictions

Summer Bobsleigh

Ages

14+

Weight

Between 75-250 lbs (37-110 kgs).

Individuals weighing above or below the limits indicated for this activity put themselves at risk of serious injury or death. Weigh scales are located at all required activities and will be used to confirm guest’s weight prior to participating.

Health

Individuals that are pregnant cannot participate. Anyone under the influence of drugs or alcohol are not permitted to participate. Persons with high blood pressure, neck, back, heart or kidney conditions, or that have undergone recent surgery should not participate in this activity.

What to wear

Secure footwear (no flip flops), no dresses or dangling jewelry.

Waivers

Must be completed before riding. If you are under the age of 18 a parent/legal guardian must sign on your behalf.

Please note

Personal protective equipment is required to participate in this activity. It must fit properly for you to participate in this activity.

Zipline

Ages

6+ (Trainer); 6+ and minimum weight requirement (Plaza); 6+ and minimum weight (Monster). Guests under the age of 12 are recommended to have an accompanying adult.

Weight

Trainer (minimum 50 lbs); Monster (between 70-250 lbs - 31.75-110 kgs). Individuals weighing above or below the limits indicated for this activity put themselves at risk of serious injury or death. Weigh scales are located at all required activities and will be used to confirm guest’s weight prior to participating.

Health

Individuals that are pregnant cannot participate. Anyone under the influence of drugs or alcohol are not permitted to participate. Persons with high blood pressure, neck, back, heart or kidney conditions, or that have undergone recent surgery should not participate in this activity.

What to wear

Secure footwear (no flip flops), no dresses or dangling jewelry.

Waivers

Must be completed before riding. If you are under the age of 18 a parent/legal guardian must sign on your behalf.

Please note

Please note personal protective equipment and a harness is required and will be provided by WinSport to participate in this activity. It must fit properly and will be checked by a WinSport Team Member for you to participate in this activity.

Free Fall

Ages

Must meet weight requirements.

Weight

Between 75-250 lbs (37-110 kgs). Individuals weighing above or below the limits indicated for this activity cannot participate. Weigh scales are located at all required activities and will be used to confirm guest’s weight prior to participating.

Health

Individuals that are pregnant cannot participate. Anyone under the influence of drugs or alcohol are not permitted to participate. Persons with a heart condition; high blood pressure; heart disease; back, neck, spine, foot, ankle, or leg condition; a weak physical constitution or poor physical conditioning; other conditions or extenuating circumstances as determined by the operator should not participate in this activity. If you have any physical or medical conditions that may affect your ability to ride, consult a medal professional prior to participation.

What to wear

Secure footwear (no flip flops), no dresses or dangling jewelry.

Waivers

Must be completed before riding. If you are under the age of 18 a parent/legal guardian must sign on your behalf.

Please note

Please note personal protective equipment and a harness is required and will be provided by WinSport to participate in this activity. It must fit properly and will be checked by a WinSport Team Member for you to participate in this activity.

What you should wear

These rides happen outside so please wear weather appropriate clothing. Secured footwear is required. We recommend close toed shoes. Please refrain from wearing dangling jewelry, skirts or dresses.

Booking Cancellations

  • Cancelled bookings received seven days or more before the scheduled activity will receive a refund (subject to a $21 processing fee)
  • Cancelled bookings received between 24 hours and seven days before the scheduled activity will be applied as a credit to your WinSport account, usable within one year
  • For groups of more than 12 people, cancellations received between 24 hours and seven days before the scheduled activity will be applied as a credit, minus any non-refundable deposit paid at the time of booking
  • Refunds and credits will not be given if cancellations are made within 24 hours of booking
  • Rescheduled bookings will be accepted based on availability

Weather cancellations

The safety of our guests is WinSport’s highest priority. It is important for our guests to understand that we may be required to make sudden schedule changes or cancel an event or program entirely in the case of high winds, wind direction or lightning. Our team will do our best to accommodate guests in such circumstances either rebooking the activity or providing a credit for use within a year or a refund.

Summer Combos & Activity FAQ's

A. Only combos can be purchased via our online store. Single activities can be booked in person or via phone only. Please contact Guest Services at 403-247-5452 (ext. 4) or info@winsport.ca for more information.

A. Yes. The expected time for each combo indicated on the website is an estimate and should be used as a guideline only.

A. Some activities included in our combos require a pre-booked, scheduled time. These activities include the zipline and the summer bobsleigh. The time range that you have selected for your combo indicates the time during which these two activities will be booked. All other activities are self-directed and can be done at your own pace (within the hours of operation for those activities), either before or after your booked activities.

A. No, only the zipline and bobsleigh have booked times associated with them. All other activities are walk-up based, and can be completed at your own pace (within the hours of operation for those activities).

A. You will receive an email from Guest Services within 48 hours of booking online, which will indicate the times you have been booked into both the zipline and bobsleigh. These two activities will be booked within the time range you chose during the booking process. All other activities included in your combo can be completed at your own pace (within the hours of operation for those activities) either before or after your booked activities.

A. Yes, with the exception of the zipline and bobsleigh which have booked times associated with them. We encourage all guests to complete their activities within the same day, but vouchers are valid until the end of the season in which they were purchased. Vouchers cannot be extended to future seasons.

A. The zipline, bobsleigh, and free fall all have weight and age restrictions that must be strictly adhered to. These restrictions are in place for the safety of our guests and our staff, and have been determined by the manufacturers of our zipline, free fall, and bobsleigh operations. Individuals weighing in above or below the limits indicated for their activity put themselves at risk of serious injury or death. Weigh scales are located at all required activities and will be used to confirm guest’s weight prior to participating.

A. The Free Fall can be added onto the Adrenaline Combo for $19.99+GST via the online store. Custom combos can be created with the assistance of a Guest Services representative. Please contact Guest Services at 403-247-5452 (ext. 4), for more information about creating a custom combo for you or your group.

A. Some activities included in our combos may need to be cancelled due to weather, including high winds and lightning. If WinSport cancels any activity due to adverse weather, guests will be entitled to a full credit or refund, or can reschedule for another day. If WinSport deems it safe to operate, refunds will not be provided, however guests are welcome to reschedule outside of 24 hours from the booking date. A comprehensive guide to our cancellation policies can be found on the website here.

A. WinSport adheres to a 24-hour cancellation policy for all prebooked activities. Refunds or credits will not be given if a cancellation is made within 24 hours of the booking. Cancellations made 7 days or more prior to the date of booking can be refunded less $21. Cancellations made between 7 days and 24 hours prior to the date of the booking will be credited to the booker’s account. A comprehensive guide to our cancellation policies can be found on the website here.

A. All of these activities require helmets which are provided by WinSport. Some of our helmets have GoPro mounts already attached. Please ask your guide about getting an appropriate helmet for use with your camera. The zipline and free fall activities require the use of full body harnesses, therefore body harness camera mounts are not permitted on these activities. Hand held cameras are permitted on the free fall, but NOT on the zipline or bobsleigh. Use of any personal cameras is done at the individual’s own risk.

A. For guidelines on what to wear for each activity, visit our “Know Before You Go” page, located here.

A. WinSport will do its best to accommodate those with physical impairments, however some activities have different physical requirements. Please contact a Guest Services Representative at 403-247-5452 (ext. 4) or info@winsport.ca to discuss your individual capabilities and how we can best accommodate them. Please visit our “Know Before You Go” page, located here, to see a comprehensive list of health restrictions for these activities.

A. Bulk rates may apply for groups of 12 or more guests. For group bookings please contact Guest Services at 403-247-5452 (ext. 4), or info@winsport.ca . For special events, corporate bookings, or to combine activities with private room and catering requests, please contact our Sales Department at salesinfo@winsport.ca

A. WinSport cannot supervise young children while parents or guardians participate in their activities. Please arrange for supervision and/or alternate activities for your children ahead of time. The Summer Fun Combo includes activities more suitable for guests of all ages, including young children, and may be a better choice for those with young families.