COVID-19 Update: WinSport has suspended all operations until further notice. Click here for updates

Guest Updates

Team member helping a guest at Guest Services
Quick Links
COVID-19 Updates
Hours of Operation
Contact Us

To our valued guests, for the safety of our WinSport staff, our call centre will now be closed until further notice. Live chat is still available from Monday to Friday 9 am - 3 pm. If you have additional inquiries, please email info@winsport.ca.

We are working to address your questions at this time, please see below. More information will be posted as it becomes available. Thank you for your patience.

Frequently asked questions

Why is WinSport closing?

The health, safety and well-being of WinSport’s Team Members, guests and the community remain the top priorities for WinSport. In light of ongoing developments resulting from COVID-19, effective March 16 at noon, WinSport suspended all of its operations of the ski and snowboard hill and the Markin MacPhail Centre, including the Performance Training Centre and the arenas, until further notice.

As a source of information on COVID-19, please refer to Alberta Health Services or Government of Alberta website. At WinSport, our Mission is to provide opportunities for Canadians to discover, develop and excel at sport through world-class training, facilities and exceptional experiences. We will continue to provide a safe and welcoming environment as we continue to fulfill our mission during this time.

View our latest Covid-19 update

 

What about current or upcoming March programs in which we were registered?  

At this point, all WinSport programs (ski, snowboard, skating, hockey, fitness, sport training) have been cancelled until March 31, 2020. We have cancelled up to March 31 thus far and will make the call on a two week basis afterwards. Credits will be applied to the purchaser’s WinSport account to use towards future programs/purchases at WinSport

 

What about upcoming spring programming?

As the situation evolves, we will continue to assess future programs and will communicate as decisions are made. We have cancelled up to March 31 thus far and will make decisions on a two-week basis going forward.  Cancellations or changes will be communicated via email as well as updated on our website. Credits will be placed on purchaser’s WinSport account to use towards future programs/purchases at WinSport.

 

How does the closure impact my WinSport Performance Training Centre membership or services?

WinSport will put a freeze on all memberships and services until we resume operations. We will continue to monitor the situation as it evolves and extend the freeze period as necessary.

We are also currently looking into options to provide home training and workout programs for our members, clients and athletes and further information will be made available shortly for those.

 

How do I follow up if I have additional questions?

Please note we have updated our Guest Services hours of operation .  

  • The Guest Services front desk in the Frank King Day Lodge and the Performance Training Centre front desk are closed until further notice.
  • Live online chat is available from Monday to Friday 9 am - 3 pm. 
  • Email: info@winsport.ca .