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To our valued guests, our call centre is open Monday to Friday 9 am - 2 pm to serve you.  If you have additional inquiries, please email

We are working to address your questions at this time, please see below. Thank you for your patience.

Frequently asked questions

What is open at WinSport? 

The health, safety and well-being of WinSport’s Team Members, guests and the community remain the top priorities for WinSport. In light of developments resulting from COVID-19, effective March 16 at noon, WinSport suspended all of its operations of the ski and snowboard hill and the Markin MacPhail Centre, including the Performance Training Centre and the arenas, until further notice. Some operations have resumed, including our mini golf operation, mountain bike summer camps and the WinSport Snack Shack, located behind the Frank King Day Lodge. Other activities and operations will be announced as they open as part of the Alberta relaunch. 

Although the Government approved the reopening of arenas and gyms in June, operating our arenas and the Performance Training Centre provide their own unique challenges to ensure we follow guidelines and reduce the risk of virus transmission. We have continued to provide regular updates to our gym members and our arena users, and we will continue to do so as we move forward. We look forward to welcoming athletes of all levels back into these training spaces in due course.

As a source of information on COVID-19, please refer to Alberta Health Services or Government of Alberta website. At WinSport, our Mission is to provide opportunities for Canadians to discover, develop and excel at sport through world-class training, facilities and exceptional experiences. We will continue to provide a safe and welcoming environment as we continue to fulfill our mission during this time.

Covid-19 update 
Safety comes first

What about upcoming programming?

As the situation evolves, we will continue to assess future programs and will communicate as decisions are made. Any decision made on programs will be communicated through email. Cancellations or changes will be communicated via email as well as updated on our website. Credits will be placed on purchaser’s WinSport account to use towards future programs/purchases at WinSport.

You do not need to call to receive a credit for any WinSport directed cancellations. Credits for the cancelled program dates will automatically be applied to the purchaser’s WinSport account to use towards future programs/purchases at WinSport. To apply the credits to future purchases, please contact Guest Services at 403-247-5452 ext. 4.  
 WinSport will continue to monitor this rapidly changing situation as we evaluate when to resume operations.

Our team at WinSport worked hard to fully understand the rules and regulations set out by the Government of Alberta and Alberta Health officials as they pertain to camps.

Making the difficult decision to run mountain bike camps only rather than our typical summer camp offerings was based on three guiding principles – the health and safety of our team and camp participants, the long-term wellbeing and sustainability of our organization, and alignment with our mission, vision and purpose.

We wanteto ensure that we are making responsible decisions, while ensuring we can deliver the quality of camps that Calgarians have come to expect from WinSport.

We thank you for your support and patience.

How does the closure impact my WinSport Performance Training Centre membership or services?

WinSport has put a freeze on all memberships and services until we resume operations. We are currently targeting a reopening of the PTC in early September. If the opportunity presents itself to open sooner, please know we will take advantage of that opportunity.

How do I follow up if I have additional questions?

Please note we have updated our Guest Services hours of operation .  

  • Live online chat is available from Monday to Thursday 9 am - 3 pm. 
  • Email: .