Refund Policy

Tickets
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There are NO refunds on ticket purchases. Snow/rain checks will be issued when conditions at WinSport do not meet our guests' expectations within 30 minutes from the time of purchase. If the chairlifts or magic carpets are not operational for more than 30 minutes, a snow/rain check will be issued. NO refunds or exchanges will be issued on a snow/rain check.
Season Pass Refund Policy - Summer 2016
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Refunds will only be considered due to medical conditions, supported by a doctor's certificate or a transfer of employment, supported by a letter from your employer.

The amount is based on the prorated scale below and subject to a $25 administrative fee. Refunds are based on the purchase price of the pass.

Refunds for family passes covers all members of the pass; no refunds will be given for individual family members.

Refund amounts will be based on the following criteria:

Date of Claim*
Refund
Prior to opening day 100%
Opening day - July 16, 2016 75%
July 17 - August 13, 2016 50%
August 14 - September 17 25%
September 18 - Closing Day
0%
* Regardless of pass type

Forgotten, Lost or Stolen Passes
Please see Guest Services for any forgotten, lost, or stolen passes. All replacement cards are $5.
Season Pass Refund Policy  - Winter 2016/2017
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Refunds will only be considered due to medical conditions, supported by a doctor's certificate or a transfer of employment, supported by a letter from your employer.

Refunds for family passes covers all members of the pass. No refunds will be given for individual family members.
Refund amounts will be based on the following criteria:
Date of Claim*
Refund
Prior to opening day 100%
Opening day - December 20, 2016 75%
December 21, 2016 - January 24, 2017 50%
January 25, 2017 - February 28, 2017 25%
After March 1, 2017 - Closing Day
0%
* Regardless of pass type

Forgotten, Lost or Stolen Passes
Please see Guest Services for any forgotten, lost, or stolen passes. All replacement cards are $5.
Annual Family Membership
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Refunds will only be considered due to medical conditions, supported by a doctor's certificate or a transfer of employment, supported by a letter from your employer. The amount is based on the prorated scale below and subject to a $25 administrative fee. Refunds are based on the purchase price of the pass.

Refunds for family passes covers all members of the pass. No refunds will be given for individual family members.
Refund amounts will be based on the following criteria:

Date of Claim*
Refund
0-30 days
100%
31 - 60 days 75%
61 - 90 days 50%
91 - 120 days 25%
More than 120 days
0%
* Regardless of pass type

Forgotten, Lost or Stolen Passes
Please see Guest Services for any forgotten, lost, or stolen passes. All replacement cards are $5.

Zipline & Summer Bobsleigh Cancellation Policy
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Canceled bookings received five days or more before the scheduled activity will receive a refund (subject to a $20 processing fee)

Canceled bookings received between 24 hours and five days before the scheduled activity will be applied as a credit to your WinSport account, usable within one year.

For groups of more than 20 people, cancellations received between 24 hours and five days before the scheduled activity will be applied as a credit, minus any non-refundable deposit paid at the time of booking.

Refunds and credits will not be given if cancellations are made within 24 hours of booking.
Rescheduled bookings will be accepted based on availability.

In the event that WinSport is required to cancel, a credit will be provided.

 
Chairlift at Canada Olympic Park