Lost & Found Policy

Lose an item while you were visiting us?  We’ll do our best to help you find it.

For security, legal, and health and safety reasons, items are held for a limited time. 
Please note these timelines below:

Items held for 48 hours
Credit and debit cards are held under Security supervision.  All items are logged for verification and tracking purposes.  After 48 hours, items will be destroyed to guarantee no fraudulent activity takes place.

Items held for 1 week
Government issued IDs, wallets, and electronics containing personal information (cell phone, tablet, laptops, etc) are under held Security supervision.  After 1 week, items are turned over to the Calgary Police Service.

Monthly

Soft goods such as shirts, gloves, jackets, hats, pants, etc. are placed in lost and found bins.  These bins are located in: the food court (second floor of Frank Kin Day Lodge); the rental shop (main floor of Day Lodge); as well as in Arena D of the Markin MacPhail Centre (ground level).  On the 1st day of every month, unclaimed items suitable for donation will be passed on for use.  All remaining items will be disposed of.

End of season
Helmets, goggles, ski/snowboard boots, skis, poles, snowboards, sunglasses, cameras and jewellery will be held under supervision by the WinSport Guest Services Management team until the end of the season following the season it was found in.  At that time, unclaimed items suitable for donation will be passed on for use.  All remaining items will be disposed of.